The Mega Tour Business Policy
Unless otherwise stated and agreed, The Mega Tour Co. Ltd.
(referred to in this agreement as “We” “The Mega Tour” and “The
company”) along with its agents and/or customers (herein referred
to as the “client” and/or “customer”) agree on the terms and
conditions as rendered by The Mega Tour, whether an individual
service or multiple-service basis. All products and services offered
by the company shall be governed by the Terms and Conditions and
booking policy to form a partial or entire service contract, whether
written or verbal.
Any prices quoted to the client are proposals only. Please note that
no reservation will be made until the client has accepted and paid
for the offer.
RATES & VALIDITY
All of the prices quoted by The Mega Tour are quoted net in THB
(Thai Baht) All prices are valid according to the dates mentioned in
the validity of our programs. The Mega Tour warrants that the prices
or rates quoted to the Client/Agent are correct at the time of
issuance or invoice. However, prices may sometimes increase due
to reasons outside of our control inflation, fuel surcharges or any
other events that are outside of our company’s control. A surcharge
might apply for peak season dates (Songkran Festival in April,
X’Mas, New Year, etc.). Please contact us for further details in
terms of specific dates.
PAYMENTS AND DEPOSITS
Exact deposit terms differ depending on services and will be
advised at the time of confirmation. If you fail to acknowledge and
pay the deposit amount, the confirmed services will be cancelled
PAYMENT & CANCELLATION POLICY:
For tours, transfers bookings, cancellation 24 hours prior to the trip
starts is a no charge. After 24 hours cancellation failing which will
equivalent to 50% charge of the trip total sales price. Full price
charge will be imposed for no show after 15 minute prior to the trip
schedule pick up time. The Mega Tour Co., Ltd. Has the right to
cancel any trip, in case of bad weather or bad sea condition.
We accept payments via bank transfers, PayPal and all major credit
The Mega Tour strives to undertake everything reasonably possible
to provide the best service to its clients. It must be noted that The
Mega Tour serves as an intermediary and/or agent for transport
operators and various tourism firms that make up a tour package.
The company will not be held liable for any loss, damage or
additional expense that the client may experience. Additional
expenses or loss relating to delay, accidents, natural disasters,
political unrest are the responsibility solely of the client.
Participation in any tour offered by the company implies that the
client has agreed to all terms and conditions as set out in this
document. The Mega Tour shall not be liable for any damage
caused whatsoever to the client by the failure to perform the
contract or to alter the terms of the contract where failure and
improper performance is not the fault of The Mega Tour due to the
– the failure in the performance of the contract is attributable to the client.
– the failure is attributable to a third party that is not associated with the provision
of the products or services contracted for and are unforeseeable or unavoidable;
or the failure is due to Major Force.
Any disputes, litigation and claims regarding the services between
the client and The Mega Tour shall be settled first and foremost by
the way of negotiation and through mutual understanding between
the two parties. If such practices fail, any disputes, claims or
litigation will be settled by local arbitration in Thailand. All claims
must be submitted in writing within 30 days following the completion
of services provided. The client accepts full and unconditional
acceptance of the Terms and Conditions outlined in this agreement
by participating on any tour with The Mega Tour.
If the client wishes to submit a complaint in regards to a holiday or
tour, the first step is to bring the matter forward with their
representative, service provider or guide at the site.
Notwithstanding this, the client can notify the company within 30
days upon returning to his/her port of departure and submit a
complaint to The Mega Tour in writing. Any complaint received after
30 days will not be dealt with.
ALTERNATION TO ITINERARIES
Itineraries and tours featured on our website and operated by the
company are a recommended as a suggestion only. Although it is
unlikely that changes will be made to travel plans of a tour, due to
unforeseen circumstances, The Mega Tour reserves the right to
alter or change a travel itinerary at any time. Most changes made
by the company are minor, and the company will endeavor to inform
the client at the earliest possible time. If a major change is
necessary, alternate travel arrangements will be sent to the client’s
last known email address, detailing the proposed changes. If
changes to an itinerary are known prior to the date of departure, the
client will have the choice:
– Accepting the proposed changes
– Taking another choice of tour with The Mega Tour (of equal or
– Cancelling the tour and receiving a refund from the deposit
paid based on the cancellation policy. Non-refundable deposits
paid cannot be reimbursed.
For changes to travel itineraries after departure, the company
reserves the right to alter or change travel plans without payment of
compensation or a refund if it is in the client’s best interest to do so.
Compensation, full or partial refund will not be offered if the
company is forced to cancel any tour due to major force (such as
war, civil strife, political unrest, industrial dispute, terrorist activity,
natural disaster, pandemic, fire, adverse weather and/or material or
external circumstances outside of the company’s control).
Clients with special requests, (e.g. allergies, child seats, etc) should
inform The Mega Tour in writing at the time of booking. The
company will aim to fulfill all reasonable requests, but special
requests cannot be guaranteed and do not form part of the contract.
The Mega Tour will not be held liable for failing to comply with any
TERMINATION OF THE CONTRACT
The Mega Tour reserves the right to end, cancel or terminate the
contract if the client demonstrates a behavior, manner, conduct and/
or action either during or prior to a tour that is likely to cause offense
to other clients, endanger the property, well-being or safety and/or
benefits of the other clients or of the client himself/herself. In such
instances, the client shall be subject to the company’s cancellation
policy and the company will take no further liability or association
with the client. If the conduct, behavior and/or action of the client
cause any damage to the accommodation where the client is
staying, or causes delay or diversion to any form of transportation
and/or the Tour, the client agrees to offer full indemnity to The Mega
Tour against any claim. These may include legal costs made
against the company by or on behalf of any third party.
The Mega Tour strongly recommends that all clients find a
comprehensive travel insurance policy that offers a high level of
cover for the full duration of the tour. Travel insurance is advised to
cover personal injury, medical expenses, costs associated with
repatriation to home country, compensation for loss of personal
belongings, and expenses associated with the cancellation,
postponement, or delay of a tour. The client acknowledges that in
the event of injury or illness, all doctors’ fees, hospital costs, and
repatriation expenses are the responsibility of the client and the
company will in no way be responsible or liable for the refund of the
tour cost. It is the responsibility of the client to ensure they are
receiving an adequate level of insurance cover and to read the full
terms and conditions of their travel insurance prior to travel.