Business policy - The Mega Tour

The Mega Tour Business Policy

Unless otherwise stated and agreed, The Mega Tour Co. Ltd.

(referred to in this agreement as “We” “The Mega Tour” and “The

company”) along with its agents and/or customers (herein referred

to as the “client” and/or “customer”) agree on the terms and

conditions as rendered by The Mega Tour, whether an individual

service or multiple-service basis. All products and services offered

by the company shall be governed by the Terms and Conditions and

booking policy to form a partial or entire service contract, whether

written or verbal.

PROPOSALS

Any prices quoted to the client are proposals only. Please note that

no reservation will be made until the client has accepted and paid

for the offer.

RATES & VALIDITY

All of the prices quoted by The Mega Tour are quoted net in THB

(Thai Baht) All prices are valid according to the dates mentioned in

the validity of our programs. The Mega Tour warrants that the prices

or rates quoted to the Client/Agent are correct at the time of

issuance or invoice. However, prices may sometimes increase due

to reasons outside of our control inflation, fuel surcharges or any

other events that are outside of our company’s control. A surcharge

might apply for peak season dates (Songkran Festival in April,

X’Mas, New Year, etc.). Please contact us for further details in

terms of specific dates.

PAYMENTS AND DEPOSITS

Exact deposit terms differ depending on services and will be

advised at the time of confirmation. If you fail to acknowledge and

pay the deposit amount, the confirmed services will be cancelled

automatically.

PAYMENT & CANCELLATION POLICY:

For tours, transfers bookings, cancellation 24 hours prior to the trip

starts is a no charge. After 24 hours cancellation failing which will

equivalent to 50% charge of the trip total sales price. Full price

charge will be imposed for no show after 15 minute prior to the trip

schedule pick up time. The Mega Tour Co., Ltd. Has the right to

cancel any trip, in case of bad weather or bad sea condition.

PAYMENT METHOD

We accept payments via bank transfers, PayPal and all major credit

cards.

LIABILITY

The Mega Tour strives to undertake everything reasonably possible

to provide the best service to its clients. It must be noted that The

Mega Tour serves as an intermediary and/or agent for transport

operators and various tourism firms that make up a tour package.

The company will not be held liable for any loss, damage or

additional expense that the client may experience. Additional

expenses or loss relating to delay, accidents, natural disasters,

political unrest are the responsibility solely of the client.

Participation in any tour offered by the company implies that the

client has agreed to all terms and conditions as set out in this

document. The Mega Tour shall not be liable for any damage

caused whatsoever to the client by the failure to perform the

contract or to alter the terms of the contract where failure and

improper performance is not the fault of The Mega Tour due to the

following reasons:

– the failure in the performance of the contract is attributable to the client.

– the failure is attributable to a third party that is not associated with the provision

of the products or services contracted for and are unforeseeable or unavoidable;

or the failure is due to Major Force.

CLAIMS

Any disputes, litigation and claims regarding the services between

the client and The Mega Tour shall be settled first and foremost by

the way of negotiation and through mutual understanding between

the two parties. If such practices fail, any disputes, claims or

litigation will be settled by local arbitration in Thailand. All claims

must be submitted in writing within 30 days following the completion

of services provided. The client accepts full and unconditional

acceptance of the Terms and Conditions outlined in this agreement

by participating on any tour with The Mega Tour.

COMPLAINTS

If the client wishes to submit a complaint in regards to a holiday or

tour, the first step is to bring the matter forward with their

representative, service provider or guide at the site.

Notwithstanding this, the client can notify the company within 30

days upon returning to his/her port of departure and submit a

complaint to The Mega Tour in writing. Any complaint received after

30 days will not be dealt with.

ALTERNATION TO ITINERARIES

Itineraries and tours featured on our website and operated by the

company are a recommended as a suggestion only. Although it is

unlikely that changes will be made to travel plans of a tour, due to

unforeseen circumstances, The Mega Tour reserves the right to

alter or change a travel itinerary at any time. Most changes made

by the company are minor, and the company will endeavor to inform

the client at the earliest possible time. If a major change is

necessary, alternate travel arrangements will be sent to the client’s

last known email address, detailing the proposed changes. If

changes to an itinerary are known prior to the date of departure, the

client will have the choice:

– Accepting the proposed changes

– Taking another choice of tour with The Mega Tour (of equal or

lesser value)

– Cancelling the tour and receiving a refund from the deposit

paid based on the cancellation policy. Non-refundable deposits

paid cannot be reimbursed.

For changes to travel itineraries after departure, the company

reserves the right to alter or change travel plans without payment of

compensation or a refund if it is in the client’s best interest to do so.

Compensation, full or partial refund will not be offered if the

company is forced to cancel any tour due to major force (such as

war, civil strife, political unrest, industrial dispute, terrorist activity,

natural disaster, pandemic, fire, adverse weather and/or material or

external circumstances outside of the company’s control).

SPECIAL REQUESTS

Clients with special requests, (e.g. allergies, child seats, etc) should

inform The Mega Tour in writing at the time of booking. The

company will aim to fulfill all reasonable requests, but special

requests cannot be guaranteed and do not form part of the contract.

The Mega Tour will not be held liable for failing to comply with any

special requests.

TERMINATION OF THE CONTRACT

The Mega Tour reserves the right to end, cancel or terminate the

contract if the client demonstrates a behavior, manner, conduct and/

or action either during or prior to a tour that is likely to cause offense

to other clients, endanger the property, well-being or safety and/or

benefits of the other clients or of the client himself/herself. In such

instances, the client shall be subject to the company’s cancellation

policy and the company will take no further liability or association

with the client. If the conduct, behavior and/or action of the client

cause any damage to the accommodation where the client is

staying, or causes delay or diversion to any form of transportation

and/or the Tour, the client agrees to offer full indemnity to The Mega

Tour against any claim. These may include legal costs made

against the company by or on behalf of any third party.

INSURANCE

The Mega Tour strongly recommends that all clients find a

comprehensive travel insurance policy that offers a high level of

cover for the full duration of the tour. Travel insurance is advised to

cover personal injury, medical expenses, costs associated with

repatriation to home country, compensation for loss of personal

belongings, and expenses associated with the cancellation,

postponement, or delay of a tour. The client acknowledges that in

the event of injury or illness, all doctors’ fees, hospital costs, and

repatriation expenses are the responsibility of the client and the

company will in no way be responsible or liable for the refund of the

tour cost. It is the responsibility of the client to ensure they are

receiving an adequate level of insurance cover and to read the full

terms and conditions of their travel insurance prior to travel.